401 205: Professional Communication in Nursing

PLEASE NOTE!
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understanding of assessment 2.
Copying the responses is PLAGIARISM and
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Please use the sample responses as a
guide only.
2
Case study essay
Discuss why effective nurse-patient
communication is critical to promote
therapeutic nurse-patient relationships and
patient safety. In your answer, discuss the
concepts of verbal and non-verbal
communication skills, person-centred care
and effective documentation.
3
(Learning Guide, p. 9)
Assessment Details
Choose ONE of the patient scenarios provided
(George Pham, Helen Henderson or Chester
Abioye)
Use examples from the chosen scenario
AND
Discuss how the nurse would use verbal and
non-verbal communication skills, person-centred
care and effective documentation to develop a
therapeutic relationship with the patient
4
5
Planning for 1000 word essay
Structure of the essay
The essay is divided into three
parts:
Introduction
Body
Conclusion
Key elements of introduction
An opening sentence that introduces
topic
Background information related to
topic
Thesis Statement
Reference to case study (if a case
study is provided!)
Outline of main ideas covered in body
The opening sentence
Is concise
Sparks interest in the topic
Does not include reasons or
examples
Does not include an in-text
citation
Activity # 1
Can you think of an opening
sentence for your assessment
topic?
For example:
Communication is the foundation
of health care practice.
9
Background information
Set the topic in context by providing
some background information which
could include:
Reasons for significance of
topic/issue
Examples of use in healthcare
(About 2 sentences)
Background information
For example:
Nurses communicate with
patients, their families and
members of the multidisciplinary
team in order to …
Communication skills enable
nurses to …
11
Activity # 2
Can you think of some
background Information?
12
Thesis statement
A thesis statement is:
A broad, formally written statement
Your point of view on a particular
topic without the “I”
I think, Appropriate communication
techniques enable nurses to build
therapeutic relationships with patients which
contribute to holistic care and safe patient
outcomes.
NOTE!
 Your thesis statement MUST have the words –
communication, therapeutic relationships and patient
safety
 To strengthen your thesis, you might consider using an
adjective before the word ‘communication’. For example:
14
Productive Effective Communication
Professional Appropriate
Activity 3: Can you formulate a thesis
statement on your essay topic?
Things to consider:
Does professional communication lead to
the development of therapeutic
relationships and patient safety? YES!
Write this in one formal sentence
15
Activity 4: Identify the inappropriate thesis
statements. Why are they in-appropriate?
a. Communication refers to the transmission
of information (Lee, 2017).
b. Professional communication is pivotal to
the provision of safe, therapeutic,
evidence based nursing care.
c. I now understand that professional
communication built on therapeutic
practice prevents adverse events in
health care and promotes patient
satisfaction. 16
Introduce the scenario to be
used in the essay
Include brief information about the patient
(name, age, background, etc.)
Write not more than ONE or TWO
sentences about the patient
For example:
The case study of Mrs. Chan, a 65 year old
lady from a mixed cultural background will
be used to explain the significance of
professional communication in nursing
practice. 17
Essay outline
Provides a map of main ideas to be discussed in
body paragraphs
Generally the last sentence of the introduction
Note: There are no unexpected twists and turns
in essay writing! The main ideas
previewed in introduction are expanded
on in body paragraphs in the same
sequence as in the outline!
Activity # 5
Can you identify the following elements in
the sample introduction on slide 22:
Opening sentence
Background information
Thesis
Reference to case study
Outline
From reading the sample introduction, how
many body paragraphs will this essay
contain? 19
Sample introduction
High quality nursing care is epitomised by effective nursepatient
communication. Through skilled communication
techniques, caring and empathy, nurses are able to focus
on patient needs and develop trustworthy relationships with
them. These therapeutic relationships enable nurses to ask
appropriate questions, assess patients accurately and
provide relevant interventions. Thus, empowering care that
aids in the development of therapeutic relationships and
patient safety is only possible by means of professional
communication. The case study of Mr. Singh, a 54 year old
male, will be used to explain the significance of
professional communication in nursing practice. In
particular, the numerous health benefits of a personcentred
care approach built on professional communication
will be illustrated. 20
Answer key # 5
Opening sentence
High quality nursing care is epitomised by effective nurse-patient
communication.
Background information
Through skilled communication techniques, caring and empathy, nurses
are able to focus on patient needs and develop trustworthy relationships
with them. These therapeutic relationships enable nurses to ask
appropriate questions, assess patients accurately and provide relevant
interventions.
Thesis statement
Thus, empowering care that aids in the development of therapeutic
relationships and patient safety is only possible by means of
professional communication.
21
Answer key (contd) # 5
Reference to case study
The case study of Mr. Singh, a 54 year old male will be used to explain
the significance of professional communication in nursing practice.
Outline
In particular, the numerous health benefits of a person-centred care
approach built on professional communication will be illustrated.
From reading the sample introduction, how many main ideas will
this essay contain?
One
How many main ideas will your essay contain? THREE – verbal
and non-verbal communication, person-centred care and effective
documentation
22
Body Paragraphs
The body is divided into a number of body
paragraphs. Each body paragraph focuses on ONE
main aspect
It consists of:
A topic sentence that introduces the main idea (No
in-text citation!)
Supporting sentences (facts/examples/statistics
that elaborate on the main idea; insert in-text
citations)
A concluding sentence that wraps up the
paragraph (No in-text citation required)
Activity # 6
Read the sample body paragraph on slides 27 – 29
and identify:
The topic sentence
Evidence
Reference to a case study with a description of
how nurses develop therapeutic relationships
with patients which leads to patient safety
Concluding sentence
What is the main idea of the sample body
paragraph?
24
Sample body paragraph
Effective communication is imperative to promote safe,
therapeutic person-centred care. Dempsey et al. (2009)
define person-centred care as collective collaboration
between nurses, patients and their families to accentuate
priorities, plan realistic goals of care and devise and
implement evidence-based interventions. They state that
patient involvement is central to the success of a person
centred model of care with patients’ values, cultural beliefs
and preferences framing the overall plan of care. With
regard to the case study, nurses caring for Mr. Singh could
comprehensively address his health requirements by
adopting a person-centred approach. They could forge a
health partnership with him to make him feel valued and an
integral part of the care process, thereby encouraging open
discussions about his health issues. 25
Sample body paragraph
(continued)
On assessment, when nurses identify that Mr. Singh is a
heavy smoker and follows unhealthy eating practices,
nurses could educate him about the significance of
following productive lifestyle practices. Providing advice
about the health risks of smoking and discussing sources
of support for smoke cessation such as the Quitline
telephone service, or the Quit Coach, an interactive site,
would prove vital to Mr. Singh. Moreover, encouraging Mr.
Singh to avoid fast food and teaching him to read food
labels, calculate nutrient requirements and consume a
balanced diet would help him maintain personal health.
26
Sample body paragraph
(continued)
In fact, standard two of the registered nurse standards for
practice outlines that nurses should establish therapeutic
professional relationships by communicating appropriately,
providing accurate information and engaging in practices
that advance patient-centred care (The Nursing and
Midwifery Board of Australia [NMBA], 2016). In accordance
with the NMBA standards, when caring for patients like Mr.
Singh, through professional communication, nurses could
focus on the individual needs of patients, educate them
about those needs and promote self-care. Therefore,
professional communication paves the way for the
implementation of safe, therapeutic, person-centred care.
27
Answer key # 6
Topic sentence
Effective communication is imperative to promote safe,
therapeutic person-centred care.
Evidence
Dempsey et al. (2009) …
… (The Nursing and Midwifery Board of Australia [NMBA],
2016).
28
Answer key # 6 (continued):
Reference to case study
With regard to the case study, nurses caring for Mr. Singh
could comprehensively address his health requirements by
adopting a patient-centred approach. They could forge a
health partnership with him to make him feel valued and an
integral part of the care process, thereby encouraging open
discussions about his health issues. On assessment, when
nurses identify that Mr. Singh is a heavy smoker and
follows unhealthy eating practices, nurses could educate
him about the significance of following productive lifestyle
practices.
29
Answer key # 6 (continued):
Reference to case study
Providing advice about the health risks of smoking and discussing
sources of support for smoke cessation such as the Quitline telephone
service, or the Quit Coach, an interactive site, would prove vital to Mr.
Singh. Moreover, encouraging Mr. Singh to avoid fast food and
teaching him to read food labels, calculate nutrient requirements and
consume a balanced diet would help him maintain personal health.
In accordance with the NMBA standards, when caring for patients like
Mr. Singh, through professional communication, nurses could focus on
the individual needs of patients, educate them about those needs and
promote self-care.
30
Answer key # 6 (continued)
Concluding sentence
Therefore, professional communication paves the
way for the implementation of safe, therapeutic,
person-centred care.
What is the main idea of the sample body
paragraph?
Person-centred care
31
Conclusion
Summarises main ideas covered in body
paragraphs
Provides a clear answer to the topic (thesis restatement)
Draws these together by means of a final
comment
Note: Do not include new information!
No in-text citations required!
Sample conclusion
This essay has demonstrated the significance of
professional communication in ensuring optimal patient
outcomes. Person-centred communication is a key attribute
that strengthens the therapeutic link between patients and
their families enabling the provision of safe, quality care. By
focusing on the specific needs of patients, nurses could
provide relevant advice about nutrition and advocate
healthy lifestyle practices that would enhance patients’
overall health and wellbeing. Hence, professional
communication is a dynamic tool that builds constructive
relationships and endorses safe, improved, responsive
nursing care. To manage the complex demands of current
healthcare environments, student nurses should be
encouraged to develop therapeutic communication skills.
33
Activity # 7
Read the sample conclusion on the previous
slide and identify:
The summary of main ideas
Thesis re-statement
Final comment
34
Answer key # 7
Summary of main ideas
This essay has demonstrated the significance of
professional communication in ensuring optimal patient
outcomes. Person-centred communication is a key attribute
that strengthens the therapeutic link between patients and
their families enabling the provision of safe, quality care. By
focusing on the specific needs of patients, nurses could
provide relevant advice about nutrition and advocate
healthy lifestyle practices that would enhance patients’
overall health and wellbeing.
35
Answer key # 7
Thesis re-statement
Hence, professional communication is a dynamic
tool that builds constructive relationships and
endorses safe, improved, responsive nursing care.
Final comment
To manage the complex demands of current
healthcare environments, student nurses should
be encouraged to develop therapeutic
communication skills.
36
References
Dempsey, J., Hillege, S., & French, J. (2009). Planning
person-centred care. In S. Hillege & V. Wilson (Eds.),
Fundamentals of nursing and midwifery: A personcentred
approach to care (pp. 306-322). Lippincott
Williams & Wilkins.
Nursing and Midwifery Board of Australia. (2016).
Registered nurse standards for practice.
http://www.nursingmidwiferyboard.gov.au
37
Copyright Notice
Acknowledgements
This Professional Communication Academic Literacy (PCAL) Support
resource was prepared by PCAL Support at the School of Nursing and
Midwifery and includes collaboration or consultation with the Literacy
Coordinator, Unit Coordinators, or a Literacy Strategies/IMPACT
research academic.
The resource was developed by:
Suzanne D’Souza, Parramatta 2018
The resource was modified by:
Suzanne D’Souza, Parramatta 2020

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