Watch the Good First Step to Any Improvement Project video: http://www.ihi.org/education/IHIOpenSchool/resources/Pages/Activities/GoodFirstStepToAnyImprovementProject.aspx
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Write My Essay For MeAnalyze the case in terms of the following general principles from Chapter 16 that apply to process improvement methods (5 paragraphs) Compose your paper in MS Word.
Good performance means meeting the needs of the customer.
An organization is a system of interacting processes or sequences of events.
Improvement in performance is achieved by improving processes.
Engaging those who participate directly in the processes is central to improving those processes.
Improvement can be achieved only through the commitment of the senior leaders of the organization.
Answer this additional questions (1 paragraph):
Do you think people in health care are still skeptical about quality improvement? Why or why not?
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