Question 1
1.1) Innovation:
Whenever workers have the chance to communicate their thoughts straightforwardly, they are bound to introduce their thoughts unafraid of derision or counter. Advancement is profoundly reliant on this, and an association that advances correspondence is bound to be creative.
Correspondence can be seen inside and remotely. By partner yourself inside and by building up solid correspondence lines, you guarantee the consistency of the remotely conveyed message. Every development venture depends on strong correspondence and the way that all inward or outer partners are on the same wavelength.
Effective Communication:
At the point when you are a solid communicator, it is a lot less difficult to appoint exercises, oversee clashes, persuade and manufacture connections. Compelling correspondence converses with individuals, yet offer them the chance to converse with one another. Solid correspondence channels are fundamental.
Team Building:
Making powerful groups requires correspondence and shared collaboration. You will be powerful in building viable groups by executing compelling systems, for example, those recorded underneath to improve correspondence. This will build confidence and worker fulfilment.(166)

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1.2) The Transactional Model of Communication proposed by Barnlund notes that it is necessary to send and receive messages. This implies the two communicators are capable of the impact and adequacy of the correspondence. Individuals do not only give meaning once again from one to the next, then back. They have to fabricate a message of shared interest. Often, both verbal and non-verbal signs of action are an element of the message, the normal and commotion.
Cultural Context: The social atmosphere is an individual’s way of life and personality. Standing, class , race, identity, sexual orientation are the contexts where correspondence advances. In the event that two individuals are from a similar social gathering, they will have better correspondence with one another. They would have stronger contact with each other in the event that two people are from a similar social gathering.
Social context: The social atmosphere in communication refers to the norms, qualities, laws and various limits to be imparted under a given breaking point by the general public. It also requires options that the willingness of diabolical people to convey. Society influences the way a person interacts. (168)

(Fielding & Du Plooy-Cilliers, 2014: 19-23).

Question 2
2.1) Meyers, P. 2018. The Role of Interpersonal Communication in the Workplace. In: Naidoo, K. ed. 2018. Rethinking Business Communication. Cape Town: Juta, 25-40.

2.2) In associations, a lot of relational correspondence takes place in dyads. As referenced previously, a dyad alludes to two persons conveying. In order to collaborate successfully, the two participants of the Dyad must assume an equivalent obligation for the adequacy of the exchange. Each must ensure that messages are generated or encoded in a rational way by the person and offer cautious consideration to advice by viable undivided attention and by considering non-verbal signals. Thus, the two participants need to build context together.
(Fielding & Du Plooy-Cilliers, 2014: 33).

Question 3
3.1) Active listening requires two forms of listening activity, a particular listening activity that: confirms the message ‘s accuracy and affirms and supports the speaker. The covering circles show that it is necessary for your listening to be correct and viable. Suitable listening means that the content of the message has been interpreted by you. Similarly, the guidelines and standards of discussion have not been disrupted and you have met the other member’s requirements and goals. Within an authoritative environment, powerful listening is fundamental and it can add to your expert achievement. In the workplace, examples of active listening are:
1) To be prepared to listen closely so that bearings, instructions and proposals are followed.
2)Good eye to eye connection.
3)Consistently showing mindfulness.
4) Being able to sum up what the speaker said, having the option to rehash the words of the speaker along these lines, using your own. (140)
(Fielding & Du Plooy-Cilliers, 2014: 40).

3.2) Non-verbal communication is the sharing of data using non-verbal communication including eye to eye connection, outward appearances, movements and then some. Grinning when you meet someone, for example, passes on cordiality, acknowledgement and transparency. Everybody utilizes nonverbal correspondence all the time whether they know it or not. Instead of verbal correspondence, or using language to transfer data into composed content, communicating in or gesture-based communication, non-verbal communication is subject to seeing and breaking down physical innovations.
An example of non-verbal workplace communication:
 It supports the post. Non-verbal reminders will highlight and underline the content of your message when holding a conversation, taking an interest in a meeting or taking part in a discussion. For instance, using hand signals to demonstrate the importance of a thought can advise the audience members to concentrate on and remember a central problem.
(Fielding & Du Plooy-Cilliers, 2014: 42-43).

Question 4

Date:5 October 2020
From: S
Subject: Compulsory Intercultural Communication Workshop
Dear all Spur Staff members
I hope you guys are well and safe during these struggling times that we have and we are living in at the moment. This email will contain details of a compulsory intercultural communication and why it is required that you must attend. This email will contain information on what this workshop will entail.
Our business ought to endeavour to make an environment of trust by helping all social gatherings to see each other’s perspectives, values, explicit expectations and fears. Individuals ought to likewise get mindful of the challenges that others face. We must be respectful towards each other and also to listen when someone speaks, to give him/her a chance.
Our business should address individuals’ feelings of dread with respect to individuals from different societies. Dread of another social gathering may create detest. Where there is loathe, individuals have more prominent trouble recognizing similitudes with different societies. Dread can be survived if individuals from various social foundations get familiar with one another and if workers have a reasonable way to deal with intercultural correspondence. We must respect each and everyone in the workplace and not to think less if staff has a disagreement. Rather let they sort it out as soon as possible with a person in a higher position.
Our business ought to likewise pressure that individuals don’t need to surrender their own thoughts or qualities so as to acknowledge and acknowledge others’ thoughts and qualities. If some employee has an idea on how to improve on something in the business, its best to listen to his/her proposal that the employee might have. This can be good or bad. So, this needs to be reviewed.
The business should help individuals to acknowledge contrasts between societies in a transparent manner and energize an inspirational demeanour towards social decent variety. The employees should not think less of any other. Every employee should work together no matter what and should not matter which culture you are. As long as the work gets done.
This concludes the email that provided details of a compulsory intercultural communication workshop. Hopefully every staff member can focus on these points to make this a better place for all employees.
Kind regards,
Stefan le Roux

Admin (2018). Importance of Good Communication at the Workplace | InCorp Global. [online] InCorp Global. Available at:,down%20a%20company’s%20communication%20chain. [Accessed 29 Sep. 2020].
Businesstopia (2018). Transactional Model of Communication – Businesstopia. [online] Businesstopia. Available at: [Accessed 29 Sep. 2020].
Indeed Career Guide. (2020). Nonverbal Communication Skills: Definition and Examples. [online] Available at: [Accessed 4 Oct. 2020].
Whitmore, J. (2016). 5 Ways to Overcome Cultural Barriers at Work. [online] Entrepreneur. Available at: [Accessed 30 Sep. 2020].

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