Discuss any ethical concerns you might encounter while doing your research.

BUS 642 Week 2
Assignment Research Project – Week Two
You will receive
feedback on the previous week’s assignment by Sunday 11:59pm. Before you
complete your Week Two assignment, please read your instructors comments about
your Week One assignment, as well as this week’s lecture. Be sure to include
any suggested changes in your project going forward.
In a three- to
four-page paper (not including the title and references pages),
1.Include a
revised version of your introduction, research question, background research,
and hypothesis. These revisions must be based on your instructors feedback.
2.Discuss any
ethical concerns you might encounter while doing your research.
3.Include
preliminary thoughts about your research design (this will change over the next
few weeks, but it is useful to think about this early).
4.Include ideas
about how you might approach sampling data for your research.
Your paper must
be formatted according to APA style as outlined in the Ashford Writing Center
and must include a references list (on a separate references page).
Please see my
week 1 assignment (paper)
Service Quality
Improvement
Service quality
improvement has been a critical issue to most business setting, rendering them
to provide poor services. They focus on spending a lot of money on ill-
conceived services and undermining the best methods to offer their customers
with quality services. Excellent service is an important approach because
customers loyalty and satisfaction is improved.
Customers view
value as the as the profit acquired from the trouble encountered such as
unfriendly employees, high prices, services which are not attractive and
locations that are not convenient to them. With excellent services, profit
maximization of the company is improved and customers burdens on non-price
issues are minimized. Prior researches have concentrated on how services can be
measured and nature of customers expectations without considering the service
quality improvement factor (Loshin, 2011).
This research
will help to identify means of improving service in business organizations.
Quality need to be described by the customer, whereby it should conform to his
or her specification. Most companys view quality as conformance to
organization specifications and this research will help to solve this problem
by identifying the best methods of delivering quality service. This research
will help to address the questions on how to respond to customers and taking
care of them (Hernon, 2011).
In conclusion,
this research will address areas that need to be focused for service quality
improvement in business management. The study shows the researcher the
theoretical answers to the hypothesis of the topic of study.
References
Hernon, P., & Whitman,
J. R. (2000). Delivering satisfaction and service quality: A customer-based
approach for libraries. Chicago: American Library Association.
Loshin, D. (2011). The
practitioner’s guide to data quality improvement. Burlington, MA: Morgan
Kaufmann.
BUS 642 Week 2
Assignment Research Project – Week TwoYou will receive
feedback on the previous week’s assignment by Sunday 11:59pm. Before you
complete your Week Two assignment, please read your instructors comments about
your Week One assignment, as well as this week’s lecture. Be sure to include
any suggested changes in your project going forward. In a three- to
four-page paper (not including the title and references pages), 1.Include a
revised version of your introduction, research question, background research,
and hypothesis. These revisions must be based on your instructors feedback. 2.Discuss any
ethical concerns you might encounter while doing your research. 3.Include
preliminary thoughts about your research design (this will change over the next
few weeks, but it is useful to think about this early). 4.Include ideas
about how you might approach sampling data for your research. Your paper must
be formatted according to APA style as outlined in the Ashford Writing Center
and must include a references list (on a separate references page). Please see my
week 1 assignment (paper) Service Quality
Improvement Service quality
improvement has been a critical issue to most business setting, rendering them
to provide poor services. They focus on spending a lot of money on ill-
conceived services and undermining the best methods to offer their customers
with quality services. Excellent service is an important approach because
customers loyalty and satisfaction is improved. Customers view
value as the as the profit acquired from the trouble encountered such as
unfriendly employees, high prices, services which are not attractive and
locations that are not convenient to them. With excellent services, profit
maximization of the company is improved and customers burdens on non-price
issues are minimized. Prior researches have concentrated on how services can be
measured and nature of customers expectations without considering the service
quality improvement factor (Loshin, 2011). This research
will help to identify means of improving service in business organizations.
Quality need to be described by the customer, whereby it should conform to his
or her specification. Most companys view quality as conformance to
organization specifications and this research will help to solve this problem
by identifying the best methods of delivering quality service. This research
will help to address the questions on how to respond to customers and taking
care of them (Hernon, 2011). In conclusion,
this research will address areas that need to be focused for service quality
improvement in business management. The study shows the researcher the
theoretical answers to the hypothesis of the topic of study. ReferencesHernon, P., & Whitman,
J. R. (2000). Delivering satisfaction and service quality: A customer-based
approach for libraries. Chicago: American Library Association.Loshin, D. (2011). The
practitioner’s guide to data quality improvement. Burlington, MA: Morgan
Kaufmann.

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